Frequently Asked Questions
Please feel free to contact us if you need any assistance. Our team is here to provide you with all the necessary assistance. Your satisfaction is our priority
Booking a ride with Bordeaux VTC is easy and straightforward. Here’s how to do it:
Website : Go to our website to use the online booking system. Simply enter your departure point, destination, and desired date and time. Then follow the steps to complete your booking.
By Phone : If you prefer to speak to someone or have special requests, our customer service team is here to help. Call us directly to arrange your ride. We will answer all your questions and immediately confirm your booking.
Once your booking is made, you will receive a confirmation by email with all the necessary details regarding your journey. At BordeauxVTC, we are committed to providing a hassle-free transportation experience, tailored to your needs."
We understand that unforeseen circumstances can arise, and sometimes plans need to be changed. Our cancellation policy is designed to be as accommodating as possible while taking into account our operational needs.
Free Cancellation:
Cancellations made up to 24 hours before the scheduled service time will not be charged.
Cancellation Fees:
Cancellations made less than 24 hours before the scheduled service time may incur a cancellation fee, equal to 50% of the total cost of the service.
No-show:
In case of no-show without prior notification, no refund will be made.
Modifications:
Changes to your reservation are possible at no extra cost, subject to availability, up to 24 hours before the scheduled service time. To cancel or change your reservation, please contact us directly via our website, by phone, or by email.
To modify or cancel your reservation with bordeauxVTC, everything is done simply by telephone:
Call our customer service at the number listed on our website. Our team is at your disposal to adjust or cancel your reservation according to your needs. We recommend that you call us at least 24 hours in advance for any changes or cancellations, in order to minimize inconvenience and avoid possible cancellation fees.
Our goal is to make your experience as flexible and accommodating as possible, taking into account your changing plans.
After booking your ride with bordeauxVTC, you will first receive an email confirmation containing all the necessary details of your booking, such as pick-up time, location, as well as information about the vehicle and the assigned driver.
Then, depending on our opening hours, our customer service will also contact you by phone to ensure that all information is correct. This additional step allows us to guarantee a personalized service and answer any questions or specific requests you may have before your journey.
Please remember to check your inbox for the confirmation email and be available for the follow-up call. If you have any changes to make or if you do not receive our email, please contact our customer service directly during our business hours."
We accept credit card, debit card, and secure online payments. Cash payment directly to the driver is also possible.
Our rates are calculated based on distance, estimated travel time and the type of service selected. We offer transparent pricing with no hidden fees.
At VTCBordeaux, we want to make booking and paying for your ride as easy as possible. That's why we offer several flexible payment methods:
Online Payment :
Plan ahead and pay for your trip using our secure online platform. We accept all major credit and debit cards. It’s fast, secure, and stress-free.
Payment by Card in the Vehicle :
If you prefer to decide at the time or need flexibility, our vehicles are equipped with payment terminals to accept card payments, giving you peace of mind all the way to your destination.
Cash Payment :
For those who prefer traditional methods, cash payment is also accepted. Please have the exact amount ready or inform the driver if you will need change.
Cancellations are free up to a certain hour before the scheduled pick-up time. For more information, please see our terms and conditions on our website.
The safety and well-being of our passengers is our top priority.
Here's how we keep you safe on every ride:
1. Background Checks: We conduct strict background checks on all our drivers to ensure your safety.
2. Vehicle Maintenance: Our vehicles are regularly inspected and maintained to ensure their proper functioning and your comfort.
3. Real-Time Tracking: Every journey is tracked via GPS for increased security.
4. Post-Trip Reviews: We collect your feedback to continue improving our service.
5. 7/7 Support: Our team is available for any questions or emergencies.
6. Health Measures: We apply strict health protocols, including disinfection of vehicles.
Your safety is our priority on every journey.
At Bordeaux VTC, we understand that the details of your trip, such as luggage and four-legged companions, are important.
To ensure a comfortable ride for everyone, here is our policy regarding additional charges:
Baggage : We do not charge any additional fees for standard baggage.
We simply ask that you inform us in advance if you plan to travel with a large number of suitcases or unusual sized items, so that we can provide you with the vehicle most suited to your needs.
Pets : We welcome your furry friends!
For the transport of animals, a supplement of 15 euros is applied. This rate is to cover the additional cleaning and preparation measures necessary to ensure a clean and safe vehicle for the next passenger.
We ask that you transport your small animals in a suitable crate or transport bag and notify us when booking.
Absolutely, at bordeauxVTC we are delighted to offer personalized transportation services for special events, including weddings. We understand the importance of these moments and are committed to providing exceptional service to make your day even more memorable.
To discuss the details of your event and your specific requirements, please contact us via the contact request form on our website or directly by phone. Our team will be happy to assist you in planning your travel arrangements, offering tailor-made options to suit your event.
Please let us know your special wishes for this special occasion, and we will do our utmost to make them come true.
At BordeauxVTC, we offer a varied range of vehicles to meet every need:
Luxury Sedans : Comfort and elegance for your special journeys.
Spacious SUVs : Ideal for families or groups, offering more space.
Economy Category : Perfect for daily travel without compromising on quality of service.
Vans : Great option for larger groups or those needing more luggage space.
All our vehicles are maintained to a high standard to ensure your safety and comfort.
Contact us to find the vehicle that suits your needs.
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